Support
Something not working?
Write to us.
There is no ticket queue and no bot. Email reaches the people who built BlueFlow, and most messages are answered within one business day.
Email support
Bugs, billing, an analysis that came back wrong, or anything about your account. Tell us the instrument and the timeframe if it is about a specific read — it makes the answer much faster.
support@blueflow.tradePrivacy & data requests
Access, correction, deletion, portability, objection or a complaint — the rights set out in the Privacy Policy. Say which right you are exercising and we will act within one month.
Make a requestGetting started
Your first read.
BlueFlow works with a screenshot from any charting platform. Nothing to connect, no API key.
- Screenshot a chart on TradingView, MetaTrader, your broker or an exchange app.
- Open BlueFlow and tap Analyze Chart, then pick the screenshot from your library — or take a photo of a chart on another screen.
- Choose Quick or Setup. Quick is the fast technical picture; Setup judges one idea in detail against the setup you name.
- Read the evidence, then check it against your own chart before you act on anything.
A chart narrower than about 900 pixels usually has axis labels too small to read, and BlueFlow will say so rather than guess at a level.
Billing
Subscriptions, cancelling and refunds.
BlueFlow Pro is sold through the App Store. Apple is the seller for that transaction: they take the payment, set the price in your currency, issue the receipt and administer the subscription. We never see your card details.
Cancel a subscription
On your iPhone: Settings → your name → Subscriptions → BlueFlow → Cancel Subscription. You keep access until the end of the period you have paid for. Deleting the app does not cancel anything.
Restore a purchase
New phone, or signed out and back in? Open BlueFlow and tap Restore — it sits on the Account screen and on the subscription screen. Use the same Apple ID you bought with.
Refunds
Refunds for App Store purchases are requested from and decided by Apple, at reportaproblem.apple.com. We cannot issue one for you — going to Apple directly is faster. Consumer rights in your country are unaffected.
Free includes 1 analysis each calendar month. Pro includes 150 a month — a large allowance rather than an unlimited one, and the app always shows how many you have left. Both plans include every feature.
Delete your account
In BlueFlow: Profile → Account → Delete account.
Deletion is permanent. It removes your profile, every analysis you have run, every chart you uploaded and every setup you were watching. There is no recovery, and we cannot undo it for you.
Deleting your account does not cancel an App Store subscription — cancel that separately in your Apple ID settings first.
Your data
Leave whenever you want, and take everything with you.
You can delete your account from inside the app without asking us, and without waiting for a reply. If you would rather we did it, email support@blueflow.trade from the address on the account.
- Export — ask for a copy of your data and we will send it in a portable format.
- Charts are not training data. What you upload is used to produce and store your analyses, and for nothing else.
- No tracking, no ads, no data sales. Set out in full in the Privacy Policy.
Troubleshooting
Common fixes.
The analysis failed or timed out
Check your connection and try the same chart again — a failed analysis is not counted against your monthly allowance. If it fails twice on the same image, send it to support@blueflow.trade and we will look at it.
BlueFlow says it cannot read part of the chart
That is deliberate: it reports what it could not see rather than inventing it. Usually it means the screenshot is too small, too compressed, or cropped so the axis labels are gone. Take the screenshot full-screen on your charting platform, and leave the price axis in frame.
It read the wrong instrument or timeframe
BlueFlow identifies both from what is printed on the chart. If your platform hides the symbol or the timeframe, include it in the screenshot — or use Setup mode and name the instrument yourself.
I paid but the app still shows the free allowance
Tap Restore on the Account screen, using the Apple ID you purchased with. A purchase can take a moment to reach us after the store confirms it. If it still has not appeared after a few minutes, email us with the receipt from Apple and we will fix it by hand.
I cannot sign in
Use Reset password on the sign-in screen. If you created the account with Apple, sign in with Apple again rather than with an email and password — those are separate accounts even when the address matches.
Can I use BlueFlow on iPad or Android?
Not yet. BlueFlow is an iPhone app today. Android is on the roadmap; email us if you want to hear when it lands.
Still stuck?
Write to us with what you were doing and what happened. Screenshots help.
WorldLab Trading, Florinas Papakosta 3, 2326 Lakatamia, Cyprus